The Pavilion at Lane End
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Lane End Conference Centre: Privacy Notice

What is the purpose of this document?

Lane End Conference Centre is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the General Data Protection Regulation (GDPR). It applies to everyone whose personal data we process in our capacity as “data controller”, with the exception of our employees, workers and contractors.

We are HTS Management Holdings Limited, trading as Lane End Conference Centre. We are registered in England with company number 00947853 and our registered office address is Church Road, Lane End, High Wycombe, Buckinghamshire HP14 3HH, which is also our trading and contact address.

We are not required to appoint a Data Protection Officer under the GDPR but we have appointed Heni Fourie as a Data Protection Manager instead. He can be contacted on 01494 881171 or at heni.fourie@laneendcc.co.uk.

This notice is not contractual and we may update it at any time.

Data protection principles

We must comply with the principles relating to processing of personal data set out in the GDPR which, in summary, state that personal data shall:
•    be processed fairly and lawfully in a transparent manner;
•    be collected for specific, explicit and legitimate purposes and not be processed in any manner which is incompatible with those purposes;
•    be adequate, relevant and limited to what is necessary for that purpose;
•    be accurate and kept up to date where necessary, with every reasonable step being taken to ensure that personal data are accurate, having regard to the processing purpose, and are erased or rectified without undue delay;
•    be kept in a form which permits identification of data subjects for no longer than is necessary for that purpose; 
•    be kept secure, safe from unauthorised access, accidental loss, damage or destruction; and
•    be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction of damage, using appropriate technical or organisational measures.

Our collection, use and transfer of your data

Conference Clients

In order to provide our services, we need to collect, store, review and transfer data relating to our clients or individuals working for our clients. Most of this information is provided by you but some might be obtained from third party booking websites or venue finding service providers.

In order to open an account to make payment post-event we collect data from Experian to perform a credit check. 

The type of data we hold is usually just your name and work contact details.

We may contact you by phone or email in line with our legitimate business interests, for the following reasons: 

•    To discuss your enquiry, event, invoice or feedback. 
•    To discuss your future requirements and inform you of new developments and/or improvements to our products and services, relevant information we think you may find useful, upcoming events and special offers.

Conference Delegates 

In order to provide our services, we need to collect your name, the name of your organisation, the event title and your special requirements. This information is usually provided by the event organiser but you can contact us directly to discuss your requirements.

We will not collect your contact information unless:

•    You provide your personal information on the customer feedback form, in which case you will only be contacted about the feedback you have provided.
•    You request to use our on-site printing system to print a document from a computer device that you have brought onto our premises. In that case we will collect your email address. 
When we receive special category data to inform us of any health related dietary needs or accessibility requirements then we will assume that you have given your consent for us to process this information in order to cater accordingly. We will only use the information for its intended purpose.

Your information will not be used for any marketing purposes. 

Wedding & Private Function Clients 

In order to provide our services, we need to collect, store, review and transfer data relating to our clients or individuals working for our clients. Most of this information is provided by you but some might be obtained from third party booking websites or wedding planning consultants. 

We will contact you about the details of your specific event including the final invoicing and request for feedback. Your information will not be used for any marketing purposes.

Wedding & Private Function Guests

We collect the following information for guests attending a wedding or private function: 

•    Special dietary and/or accessibility information. The information is supplied by the client along with your name. The information is used for internal purposes to allow us cater to your needs and ensure your safety.

•    Accommodation requirements. The information is usually provided by you when you make an accommodation booking using our website or call the office to make a booking. On some occasions the client may book bedrooms on behalf of clients. The information we collect is your name, contact details and payment information. 

Your information will not be used for any marketing purposes. 

General stakeholders

We also collect information about many other people, mainly in the form of contact details (name, job title, organisation, address, e-mail address and telephone number, as well as other information from e-mail signatures and footers) of people interested in our services, contacts at clients and potential clients, contacts at suppliers and potential suppliers, people within the industry and other stakeholders. This information is usually provided directly from you and collected via email, website forms, telephone or social media. The data provided may be used for the legitimate interest of communicating with you in relation to specific issues or products that you are involved in, or events that you might be able to assist with. We may also contact you to keep in touch or make introductions.

We keep the details of any complaints for our legitimate interest in trying to improve our business but this information will not be disclosed by us to any third parties.

Job applicants

If you apply for a job with us, we will keep your name, contact details, current salary, covering letter, CV and any references and may use these to contact you about applicable jobs.

Shareholders & Trustees

We use the contact details of our shareholders and trustees to send them updates about the business and their investment in it as well as agreements, resolutions and documents relevant to their shareholding. We also provide their name and shareholding or trustee details, as well as the name, home address, service address, date of birth, occupation and nationality of directors, to Companies House.    

All Individuals: Children

We do not collect information for anyone under the age of 16, unless the information is integral to the booking or for legal requirements, in which case we will require consent from the parent. 

All Individuals: Onsite visitors

We operate CCTV on our premises to ensure the safety of all our visitors. Footage is deleted on a monthly basis.

We keep a record of the names and organisations of all our visitors, to ensure that we can account for everyone in the premises in the event of an emergency. Names of residential guests are displayed on bedroom registration cards, which is kept in a locked drawer in reception. If you choose to use our guest wifi network, your use of this may be recorded for security reasons.

All Individuals: Organisations that may see your data

Our banks, accountants, solicitors, auditors, insurers and other professional advisers are also entitled to obtain specific data on request as part of our compliance checks and legal obligations, and in relation to potential or actual legal claims, although they rarely need specific personal data. 

Our IT support, office management system providers, online payment providers (Sagepay) night security guard and external business consultant have access to all data on our systems to provide their services to us for legitimate interests. We use Outlook 2013 for our e-mail exchange, which is backed up in the EU. We only allow our third-party service providers to use your personal data for specified purposes and in accordance with our instructions.
We may transfer data to suppliers where necessary for them to carry out the service requested by the client. These suppliers may include our contract caterers, corporate event suppliers, wedding suppliers, courier, coach and taxi services, telephone system provider. We may also transfer your data to Google when we send you a feedback questionnaire via Google Documents. 

All Individuals: Marketing Correspondence

We only send marketing correspondence (whether about us or our products, or a third party or their products) to businesses for whom we’ve tendered proposals or with whom we’ve done business and where there is a specific legitimate business interest. This may relate to new products, special offers or other information that we think you might find interesting. If you wish to opt out at any time, please telephone 01494 881171, heni.fourie@laneendcc.co.uk or write to us at Lane End Conference Centre, Church Road, Lane End, Buckinghamshire, HP14 3HH. 

All Individuals: Special category personal data such as health information

"Special categories" of particularly sensitive personal information, such as information about a person's health or sexual orientation, require higher levels of protection. We may collect, store and use this information if you provide it to us and consent to us using it for a specific purpose, where it is necessary to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public. We may collect, store and use such information about your health where it is useful to ensure your safety whilst you are on our premises. 

All Individuals: Criminal convictions

We will not store or use information about any criminal convictions and offences, unless you have provided your consent to it.

All Individuals: Legal claims

Any personal data may be held and used for establishing, exercising or defending legal claims. 

All Individuals: Future sale

We may share your personal information in the context of our legitimate interests in a possible sale or restructuring of the business. In this situation we will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, we will share your personal data with the other parties if and to the extent required under the terms of the transaction.

Use of our website

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website is hosted by Rackspace, who – as one of our data processors – can only process your data in accordance with our instructions. Rackspace may transfer your data to the USA but there are adequate safeguards in place as it is self-certified to the Privacy Shield. 

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Transferring information outside the EU

Our website is hosted by Rackspace and we use third party platforms for customer relationship management (Hubspot) and email automation (Mailchimp). We also use Google Documents to send out feedback questionnaires. All these platforms may transfer your data to the USA but there are adequate safeguards in place as they are self-certified to the Privacy Shield. 

Further information can be found on the respective websites at the following links: 
https://legal.hubspot.com/privacy-policy 
https://mailchimp.com/legal/privacy/
https://www.rackspace.com/gdpr
https://cloud.google.com/security/compliance/gdpr/

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Manager. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to continue our professional relationship, depending on the specific data, why we need it and what risks the provision of it poses to your rights and freedoms. For example, if a supplier fails to provide contact details of its finance department or the details needed for payments, we may not be able to pay them.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, where this is required or permitted by law.

Automated decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How long will we use your information for?

Clients 

We hold client-based personal data for up to seven years after the termination of our services, in order to cover any legal or tax issues that arise afterwards.

General stakeholders

We will hold your personal data until we are satisfied that there is no longer any purpose for retaining it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. The actual retention period will be different for different people as the above factors will be different.

Marketing data

We keep our general marketing database on an on-going basis but if you wish to be removed from this database, please let us know. Marketing data for specific campaigns or competitions are retained for two years (from the point of last contact) and then deleted, unless we have any specific and lawful reason to keep it longer.

Job applicants

If you apply for a job with us, we will keep your name, contact details, current salary, CV and any references on file for up to six months, although we may delete it before then if we do not anticipate any need for recruitment applicable to you within this time.

Anonymisation

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. 

Rights of access, correction, erasure, and restriction

You have a number of rights under the GDPR: 
•    the right to access personal data we hold;
•    the right to ask us to rectify or complete our records; 
•    the right to ask us to delete personal data; 
•    the right to object to us processing your personal data;
•    the right to restrict our processing; and
•    the right to ask us to transfer your personal data to another organisation.

These are not absolute rights and are subject to specific conditions and depend on our processing purposes. If you are interested in using any of these rights, please contact our Data Protection Manager for more information.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Complaints 

If you are unhappy with any aspect of our processing of your personal data, we ask that you talk to us about it first and discuss your concerns with our Data Protection Manager. If you are not satisfied with the outcome, you may lodge a complaint with the Information Commissioner’s Office. 

Heni Fourie 
Church Road
Lane End
Buckinghamshire
HP14 3HH

Heni.fourie@laneendcc.co.uk 
01494 881171

Should you require further information regarding your rights under Regulation (EU) 2016/679 General Data Protection Regulation (GDPR), this may be obtained from:

Information Commissioners Office
Wycliffe House
Water Lane 
Wilmslow
Cheshire
SK9 5AF

Information Line: +44 (0)1625 545745

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